Job Description

Job Summary
As a Senior Business Systems Analyst, you will serve as a trusted partner and advisor to business leaders, helping them navigate complex challenges and identify innovative technology solutions that create lasting value. You will collaborate with a talented team of business systems analysts, project managers, technical subject matter experts, business stakeholders, and vendor partners to manage and enhance a diverse portfolio of enterprise applications.

This role offers a unique opportunity to influence technology strategy, lead solution evaluation and implementation efforts, and guide products and services throughout their entire lifecycle. The successful candidate will combine analytical expertise, business acumen, and strong relationship-building skills to deliver solutions that improve organizational effectiveness and support Michigan Medicine's mission.

If you are energized by solving complex business problems, partnering with diverse stakeholders, and leveraging technology to make a meaningful impact, we invite you to join our team.


Responsibilities*
Develop a deep understanding of Michigan Medicine business operations, enterprise applications, and how technology enables organizational success.
Partner with business leaders and stakeholders to identify opportunities, understand strategic objectives, and translate business needs into scalable technology solutions.
Analyze, evaluate, and document current-state and future-state business processes, workflows, and user needs through interviews, workshops, requirements gathering sessions, and collaborative design activities.
Facilitate discussions with stakeholders, technical teams, vendors, and project teams to achieve alignment, drive consensus, and support informed decision-making.
Adhere to established application health, governance, and quality assurance standards while translating complex business and technical requirements into detailed functional specifications.
Provide expert-level analysis and troubleshooting support for enterprise applications, helping resolve issues and maintain high levels of service reliability.
Support the full product lifecycle through ongoing assessment of application capabilities, emerging technologies, and evolving business needs.
Identify opportunities to optimize business processes, improve user experiences, and increase organizational efficiency through technology-enabled solutions.
Champion quality assurance best practices through the planning, design, and execution of unit, integration, and user acceptance testing activities.
Create and maintain comprehensive product documentation, training materials, and knowledge resources to support successful adoption and long-term sustainability.
Deliver effective end-user and administrator training to ensure stakeholders are equipped to maximize the value of technology solutions.
Provide ongoing production support using strong analytical and problem-solving skills to identify root causes, implement corrective actions, and drive continuous improvement.
Contribute to a culture of collaboration, innovation, and continuous learning by sharing knowledge and best practices across teams.
Physical Requirements

While performing the duties of this position, employees may remain in a stationary position for prolonged periods of time and may travel to customer locations throughout the campus and affiliated facilities. Individuals in this position may work around obstacles and within confined spaces while troubleshooting or supporting technology implementations. Staff may occasionally ascend and descend stairs or ladders and must be able to move or transport equipment weighing up to 50 pounds, with or without reasonable accommodation.

Required Qualifications*
Senior

Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field.
5+ years of experience as a Business Systems Analyst, Application Analyst, Systems Analyst, Computer Systems Engineer, or a related technology-focused role.
Demonstrated experience partnering with business stakeholders to gather requirements, analyze business processes, and implement technology solutions.
Strong analytical, communication, and relationship management skills with the ability to effectively collaborate across technical and non-technical teams.
Ability to manage multiple priorities and work independently in a fast-paced, complex environment.
Intermediate

Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field.
2-3 years of experience as a Business Systems Analyst, Application Analyst, Systems Analyst, Computer Systems Engineer, or a related technology-focused role.
Demonstrated experience partnering with business stakeholders to gather requirements, analyze business processes, and implement technology solutions.
Strong analytical, communication, and relationship management skills with the ability to effectively collaborate across technical and non-technical teams.
Ability to manage multiple priorities and work independently in a fast-paced, complex environment.