Job Description

Job Summary
Position Summary:

You will help provide production support for the IT & A/V infrastructure, operations, and services across Student Life buildings, including Housing, Michigan Recreation, and University Unions. Your primary focus will be on supporting unit-specific systems and technology solutions. They include, but are not limited to, audio-visual equipment that is installed in multiple locations, such as conference rooms, lounges, multi-purpose rooms, classrooms, and Community Learning Centers. You will collaborate with, assist, and advocate for our unit partners. You will work with our shared service providers and vendors to address their business problems. We will achieve this through the integration of unit-specific enterprise systems. The goal is to ensure that solutions function as intended. You will excel if you have broad technical knowledge and an interest in learning new systems and technological applications.

You will report to the AV Supervisor on-site in Ann Arbor, MI. For the full job description, click here.


Responsibilities*
Provide second- and third-tier technical support for audiovisual, classroom technology, digital signage, and IT infrastructure.
Troubleshoot and resolve incidents across integrated systems (e.g., networking, Crestron AV equipment, enterprise software), performing root-cause analysis and restoring service quickly.
Install, configure, and maintain audiovisual and IT infrastructure, including classroom technology, network-connected devices, and enterprise applications.
Support onboarding and offboarding of Student Life staff by providing system access, equipment, and university technology resources.
Collaborate with ITS teams, vendors, and campus partners to resolve complex technical issues and maintain reliable system integrations.
Participate in an after-hours on-call rotation to support critical systems and ensure continuity of services.
Assist with technology projects such as AV upgrades, new system deployments, and infrastructure improvements that enhance student and staff experiences.
Maintain current knowledge of university IT policies, systems, and latest technologies, and mentor student staff on technical procedures and best practices.
Required Qualifications*
Associate Degree or a combination of education and equivalent experience or technology-related certifications.
1 or more years of related experience in desktop support and management tools, troubleshooting, and administering Windows or Mac systems and layered software.
1 or more years of related experience troubleshooting printing issues, A/V issues, or related technologies, like presentations
1 or more years of related experience managing and troubleshooting networks and using network tools.
Experience with the use and upkeep of inventory systems.
Experience with the use of a ticketing system.
Experience with the use or installation of Crestron devices or similar systems.