Job Description

Job Summary
The primary role/function of this position will be to provide system administration and technical support as the subject matter expert for facilities applications and their complex IT infrastructure. Including:

Conduct business and system process analysis, developing creative solutions to complex problems.
Liaison between Facilities and IT/vendors in support of implementations.
Oversight and maintenance of system documentation templates and requirements.
Focus on safety, reliability, and process improvement on all manners of work and interactions.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Application administration and technical support as subject matter expert.
Raise or track issues, lead resolutions, identify root cause or lessons learned, document, and propose improvements.
Resolve support tickets and vulnerability remediation.
Analyze various options to balance requirements, risks, and cost.
Plan, lead, and execute application upgrades and implementations.
Monitor and troubleshoot application performance and availability.
Participate in one week on-call rotation and assist team members with technical efforts.
Lead or participate in multiple concurrent projects.
Support various applications and interfaces.

Automate repetitive tasks, create reports and dashboards, and continuously improve our processes.

Create, maintain, and review system documentation.

Crosstrain with other team members, learning new skills and providing back up and workload support when needed.

Stay current with emerging technology and industry trends.

Anticipate business needs and propose new solutions.

Required Qualifications*
Four-year degree, and six years of experience working with complex enterprise IT systems and networks, or a combination of relevant experience.

Strong verbal and written communication skills.

Experience with troubleshooting applications, network communication, and security.

Experience with Windows or Linux server and troubleshooting.

Proficient in identifying and documenting application infrastructure and standard operating procedures.

Ability to work remotely up to four days per week and to work on-site at least one day per week, and as needed.

Desired Qualifications*
Experience with MS-SQL Server Reporting Services, Business Intelligence Reporting Tool, Tableau, Power BI, SharePoint, GIT, or ServiceNow.

Experience with building management systems, Siemens Desigo, Kode OS, Maximo MAS, BACnet, Copeland TempTrak, or power monitoring systems.

Familiarity with ITIL and hospital facilities operations.

IT certifications related to network, server, security, Boomi, or IBM Maximo Manage.