Summary

The Department of Family and Community Medicine at Baylor College of Medicine is seeking a caring, compassionate and reliable Medical Assistant II to support the clinicians providing primary care services to private practice patients. We are seeking candidates with great personalities who are passionate about caring for patients.

As an MA II, you will assist in the examination and treatment of patients under the direction of the physician. The primary responsibilities include interviewing patient, measuring vital signs (ie. pulse rate, temperature, blood pressure, weight and height) and recording information on patient electronic chart using EPIC. Shifts will include 7:30-4:30; 8:00-5:00; 9:30-6:30 Monday- Friday.

This position is located at the River Oaks Clinic and offers free parking.

Job Duties

• Greets patients and escorts them to exam rooms.
• Performs routine patient care responsibilities such as taking vital signs, drawing blood, and in some cases administering tests such as EKGs.
• Answers clinic telephones and resolves issues or routes calls to appropriate person.
• Collects patient histories, including medication reconciliation
• Correctly collects and labels patient specimens for lab analysis
• Sets up instruments and equipment according to department protocol.
• Schedules patient tests and appointments and prepares patient charts.
• Maintains patient and services rooms in a neat and orderly condition.
• Takes an inventory of clinic supplies and orders new supplies and equipment.
• Sorts clinic mail and files patient medical records.
• Performs other duties as assigned including floating to other FCM clinic locations.
• Performs other job related duties as assigned.
• Educates patients about their conditions and self-care.
• Assists providers in filling out health related paperwork for patients.
• Orders supplies as needed.
• Staffs central college sites as needed (eg. COVID testing site).
• Cross trains to gain proficiency in staffing Comm Center, monitoring inventory and converting visits to virtual appointments.
• Assists with scheduling and check-in of patients.
• Monitors assigned provider baskets, completes high priority messages and addresses incoming patient encounters.
• Serves as a resource for navigating complex patient inquiries or procedural nuances due to their strong understanding of our clinic's specific protocols.
• Provides guidance to entry level Medical Assistants on best practices and departmental workflows, contributing to the overall training and development of less experienced staff as needed.
• Assists with the on-boarding process for new hires by demonstrating key procedures and sharing insights into our specific operational requirements.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or GED and completion of a Medical Assistant Training program through an accredited institution.
• Two years of relevant experience.
• Current certification as a Medical Assistant through an accredited professional organization (AAMA, AMT, ARMA, NCCT, NHA, NAHP, or AMCA).
• Current Basic Life Support (BLS) Certification through American Heart Association.

Preferred Qualifications and Skills

• Experience with Epic.
• Experience administering injections.
• Proficiency in Spanish or other language.
• Flexible schedule.
• Ablility to deal tactfully and courteously in all interactions.
• Knowledge of health care field and medical terminology.
• Ability to type at a minimum of 40 WPM.