Job Description

Join Our Campus Community!

Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

Why Choose Us?

At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

Generous Retirement Contributions: The State contributes 14.94% of your gross salary, and you contribute 3.68%, totaling 18.62% toward your retirement plan.
Exceptional Health & Prescription Coverage: Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
Paid Time Off: Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
Tuition Waiver: Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
Wellness and Employee Assistance Programs: Stay healthy with wellness initiatives, counseling services, and mental health resources.
At the University of Wyoming, we’re committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.

JOB TITLE:

Computer Support Specialist, Sr.

JOB PURPOSE:

Provide basic and routine computer support for unit operations including troubleshooting systematic departmental network, or server problems, software, hardware, peripherals and bringing the system back online; design a variety of queries and reports, coordinate, schedule and monitor data input and processing runs on Administrative or Academic systems; act as liaison between units and Information Technology; provide programming to correct and modify user's software programs. Provide information about appropriate computer and software usage and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

May establish and troubleshoot basic LAN systems.
Provide hardware/software modifications, developments or updates to designated system; provide basic network system modifications or updates to enhance network operations.
Provide programming to correct and modify users’ software programs.
Respond to system failures to bring the system back to functioning levels of operation.
Troubleshoot basic and routine computer, network, or server problems; act as liaison between units and Information Technology.
Provide computer training; write or maintain user documentation/manuals for basic and routine software applications.
Prepare and schedule computer runs to process and backup files; organize data input for processing and prepare and maintain input logs; provide analytical/statistical services.
May review output for completeness and accuracy; create and distribute reports/data runs.
Prepare a variety of basic and routine reports and queries using a variety of software and systems.
Assist users to obtain required data and reports.
Assist with designated computer security systems/password/file protection protocol; work with Unit/Information Technology regarding security problems, as directed.
Assess computing needs and provide information to aid in identifying potential use of available computing resources.
Set up operational procedures for users.
Serve as technical resource to unit; provide basic and routine technical assistance and advice to unit, faculty, staff, and students with computer or data communications related hardware, software, and peripheral questions by phone or in person.
SUPPLEMENTAL FUNCTIONS:

Maintain inventory of computer-related materials/supplies.
Assist with departmental procedures and interpretation of policy.
Keep abreast of new or enhanced technologies; may recommend software/hardware purchases.
Evaluate and assess departmental needs; recommend or develop improvements to system.
COMPETENCIES:

Attention to Detail
Analysis/Problem Identification
Consistency
Independence
Service Orientation
Quality Orientation
Work Prioritization & Management
REMOTE WORK ELIGIBILITY:

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.