Job Description

Job Summary
The ACES-Ag Information Technology Unit at Auburn University is seeking a talented and motivated individual to fill the position of Technical Support Analyst supporting the Alabama Cooperative Extension System (ACES), College of Agriculture (CoAg), and Alabama Agricultural Experiment Station (AAES). Reporting to the ACES-Ag IT Manager, the successful candidate will play a vital role in organizing and supporting various technology projects, coordinating with OIT and other IT units on deploying technology, and training faculty and staff both individually and in groups.

The Technical Support Analyst must be able to work independently, collaboratively, and in partnership with other IT professionals in the ACES-Ag IT unit and the Auburn University IT community. The ideal candidate applies systems thinking, possesses superior interpersonal and communication skills, is self‐motivated, and is a lifelong learner who supports others in seeking new knowledge and skills.

Working onsite is a requirement of the job. Work assignments may have establised deadlines and require periods of “on-call” support responsibilities. In-state travel may be required from time to time.

Reasons You’ll Love Being a Technical Support Analyst at Auburn University:
Job satisfaction! Be a part of life-changing work serving on an engaged team of professionals!
Competitive retirement plan and benefits.
Careers in Higher Education are stable and filled with diverse opportunities.
Generous leave (including two weeks off during the holidays!)
Fun, flexible, and diverse work environment. Every day is different!
Paid parental leave.
Auburn University tuition assistance for yourself and dependents.
Supportive leadership & peers. The ACES-Ag IT team supports you and your work!
Essential Functions
Essential functions include, but are not limited to:
Analyzes and solves problems with complex computer applications and systems. Provides a wide range of in-depth technical assistance and guidance to campus constituents.
Analyzes current and proposed hardware and software systems. Develops and maintains complex systems for various constituencies.
Reviews proposals which consist of objectives, scope, and client expectations. Gathers facts, analyzes data, and prepares proposal synopses comparing alternatives in terms of cost, time, and available resources and recommends courses of action.
Reviews, evaluates, and recommends solutions for hardware and software acquisitions.
Provides individual and group instruction on computer technologies.
Provides technical support for teaching, research, and extension initiatives and for the implementation of new technologies for adoption.
May serve as project leader for technology projects with large scope impacting University stakeholders, overseeing and integrating the work of other employees.
Performs other related duties as assigned by the supervisor.
Why Work at Auburn?
Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!
Minimum Qualifications
Minimum Qualifications
This position is posted at two levels. The selected candidate will be assigned a level based on education and experience.

Technical Support Analyst
High School/GED plus 11 years of relevant IT experience, OR
Associate’s degree plus 7 years of relevant IT experience, OR
Bachelor’s degree plus 3 years of relevant IT experience.
Salary grade range for this level: $52,860 – $89,860 · Typical starting salaries are between $65,000 – $75,000

Senior Technical Support Analyst
Bachelor’s degree plus 5 years of relevant IT experience.
Salary grade range for this level: $59,460 – $101,090. Typical starting salaries are between $78,000 – $85,000 Salaries are calculated based on years of experience, education, and certifications.

Scope of Experience Experience should be in IT support and analysis, preferably in a university setting.
Minimum Skills, License, and Certifications
Minimum Skills and Abilities
Understanding of the business environment of a large university including an understanding of the University, its policies, and its operating procedures.
Excellent communication skills both written and verbal.
The ability to articulate technical concepts effectively to non-technical individuals.
Demonstrable ability to plan and conduct effective training sessions on technical topics for non-technical individuals.
Strong interpersonal skills and a proven ability to build and maintain professional relationships.
Strong customer service orientation.
Excellent time management skills and ability to meet prescribed deadlines.
Demonstrated ability to work efficiently both individually and as a team member.
Flexibility and adaptability to change in embracing new processes and/or technologies to achieve organizational goals.
Minimum Technology Skills
Knowledge of multi-site VOIP environments.
Knowledge of computing technologies and demonstrated skills and abilities with a broad range of relevant multi-user computer systems.
Strong understanding of technical security best practices.
Experience using and supporting Microsoft Office 365 applications.
Experience with networking principles.
Strong technical aptitude and computer skills, including proficiency with professional computer systems and office applications.
Capable of applying technical knowledge with a creative and analytical approach to problem-solving.
Minimum License and Certifications
None required.
Desired Qualifications
Desired Qualifications
Degree in IT or related field preferred.
Demonstrable ability to use PowerShell and Power Automate.
Experience using Teams Voice telephone service and a complete understanding of the various features and configuration options in different work settings.
Experience with the following: Microsoft Intune, SharePoint, and Azure; ServiceNow software; vulnerability remediation; device encryption and two factor authentication; BeyondTrust remote support software.
Experience with Aruba networking equipment and management software; Ubiquiti networking equipment such as switches, bridges, access points, and device management software; CradlePoint routers and management software.
Experience working in the Land Grant University System.