Job Description

JOB SUMMARY

The Technology Project Manager is responsible for managing highly complex enterprise-level technical projects from conception through final implementation, ensuring that projects are aligned with the university’s technology standards and strategies. In this role they will work with technical staff, academic and administrative departments, and third-party vendors/service providers on projects that will affect a large number of university constituents, vary in complexity, and involve assessing and implementing a wide variety of technologies—from software solutions to hardware and infrastructure. As a member of the IT Solutions team, the Technology Project Manager is expected to uphold the division’s mission to “empower an agile, digital university and elevate technology as a strategic institutional asset” and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Manager, Relationship & Project Management

Supervises: No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Project Management (75%)

Directs collaborative, cross-functional teams comprised of ITS staff, administrative/academic unit constituents, and/or vendors/service providers.
Ensures that appropriate stakeholders are represented and involved in projects.
Develops project plans to include deliverables, tasks, resources, and schedules to meet project goals, on time and on budget.
Works with appropriate stakeholders to develop and manage project budgets.
Reviews team progress on tasks regularly; escalates issues and risks appropriately to resolve problems and reduce project risk.
Ensures well-designed and implemented project communication to help maximize the adoption of new technology solutions.
Plans for the transition to ongoing customer support and solution maintenance at the close of projects, to include both internal ITS areas and any third-party support.
Manages project-related vendor relationships, including negotiating schedules, resources, and ensuring product/service quality.
Facilitates the development of Service Level Agreements and support processes between academic/administrative units and ITS.
Relationship Management (15%)

Builds and maintains collaborative and consultative relationships with campus partners related to the project portfolio and serves as their primary point of contact for IT coordination of services, communication, and planning during project implementation.
Gains an in-depth understanding of partners’ processes and requirements.
Reports regularly to campus partners and ITS leadership on partner-related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
ADDITIONAL DUTIES

Participation & Support (10%)

Maintains awareness of current practices and future trends in project management processes and best practices.
Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.
Performs other duties as requested.