Program Coordinator, Clinical Social Work

Join the transformative team atCity of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Coordinator supports the administration, coordination, implementation, and ongoing evaluation of various programs, including but not limited to the Division of Clinical Social Work, Immediate Needs Transportation, the Department of Supportive Care Medicine, and the Sheri & Les Biller Patient and Family Resource Center (BRC/DCSM). In collaboration with the Directors, the Coordinator manages, coordinates, and facilitates program activities. Key responsibilities include tracking program progress and projects within the institution, conducting professional and analytical tasks to support daily operations, and performing advanced clerical duties. These duties require a high level of expertise and a strong understanding of office operations and problem-solving.

As a successful candidate, you will:

• The Coordinator has a key role in coordinating transportation programs that assist City of Hope patients and family members across the enterprise.
• The Coordinator is responsible for daily operation of the Immediate Needs Program, which is sponsored by the County of Los Angeles. The Coordinator ensures patient’s needs are met in critical situations by providing vouchers for transportation services. The Coordinator also attends meetings with patient groups to understand their needs.
• Back up resource for ERP and assists with implementing contracts into Meditract.
• Performs clerical duties of high scope and complexity requiring strong knowledge and the highest level of expertise in office operations and clerical problems.
• Provides general clerical services that are accurate, reliable, courteous and timely.
• Triages many variable, unpredictable, sensitive situations, such as telephone calls and walk-ins in a timely, calm, and professional manner to the appropriate higher-level staff.
• Assists in care & maintenance of department equipment, office machines and supplies.
• Troubleshoots problems, reports malfunctions and arranges for repair.
• Quarterly reviews Accreditation Manager Plus (AMP) to ensure required metrics are up to date. Prepares reports in compliance with state and Joint Commission review.
• Analyzes, creates, and maintains databases to house the different data that is collected as needed. Determines how to collect data and how to report it.

Your qualifications should include:

• Bachelor’s Degree
• 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• One or more years of experience with coordination of programs.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.