Clinical Trials Manager

City of Hope

CA

Job posting number: #7298070 (Ref:10028570)

Posted: January 7, 2025

Salary / Pay Rate: $54.67 - $91.30 / hour

Application Deadline: Open Until Filled

Job Description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Clinical Trials Manager (CTM) provides consistent leadership and general oversight of the daily activities of the Portfolio Supervisors and the disease teams s/he support, to ensure competent and standardized practices that are compliant with all institutional and regulatory requirements. The CTM supports research operations strategic priorities to enhance interdepartmental communication and collaboration and assist in the development of best practices and tools for protocol execution, management and oversight as well as ensure, protocol compliance, quality data collection and compliance with Service Level Agreements (SLAs). The candidate has a significant impact on the ability to effectively conduct clinical studies and develop the pipeline, while maintaining local regulatory and compliance requirements. S/he make decisions independently and oversee important activities relevant to clinical research activities at COH with the support, oversight and supervision of the Senior Director, Clinical Trials Office.

The candidate requires a strong understanding of clinical trial planning, management and metrics is essential as well as the ability to focus on multiple deliverables and protocols simultaneously. S/he needs strong leadership skills (scientific and business) and ability to coordinate and lead teams to high performance. The candidate must work to build and maintain relationships with investigators and other external partners and promote COH’s reputation. The candidate is accountable for performance and compliance for assigned protocols compliance with ICH/GCP regulations, institutional policies and procedures, quality standards and adverse event reporting requirements internally and externally. The candidate is the point of contact for assigned protocols and pro-actively drives/tracks execution and performance of deliverables/timelines/results to meet institutional commitments for assigned protocols. S/he is responsible for quality and compliance in assigned protocols managed under the portfolio supervisors. The CTM is responsible for collaboration with functional outsourced vendors, investigators, other external partners.

It is expected that the CTM will collaborate internally under general direction from the Senior Director of Clinical Trials Office and will be responsible for the independent management of the assigned clinical trials and research projects. The CTM also serves as a subject matter expert and provides training and oversight to the portfolio supervisors to determine the feasibility and value of endorsed clinical trials, and successful management and execution of all aspects of every clinical trial. The Clinical Trials Manager will be responsible for managing the volume of the studies under his/her purview and working with the portfolio supervisor to resource research staff to each study as appropriate.

Further, s/he will assist the Senior Director in the long term planning for the Clinical Trials Office, in addition to the management of the budgets of each of the studies conducted by the trams that s/he supervises. The CTM is expected to work closely with the clinical trials billing team, in addition to other departments, such as Office of Sponsored Research, Office of Shared Resources, the Institutional Review Board, etc.

The Clinical Trials Manager will also be expected to facilitate communications and act as a liaison between the department and outside company sponsors, such as pharmaceutical and biotechnology companies. Additionally, the incumbent will be responsible for overseeing clinical trials or studies involving several different clinical sites. This position requires a high level of expertise and judgment, analysis, and to assist with extensive management demands. Requires independent decision making to prioritize requests and strong organizational skills to develop administrative systems and procedures. Also expected to provide reports on study related financial expenses and income. Ensures that the department is following organizational and federal rules, policies, and regulations regarding clinical research.

As a successful candidate, you will:

Planning and Goal Setting

Update and enhance the protocol acuity scoring system.
Create and implement policies and procedures to ensure work standardization.
Utilize rounding boards and staff huddles to support Organizational and CTO goals.
Build and sustain relationships with internal and external stakeholders.
Support the strategic plan for the organization and for clinical research.
Support departmental implementation of new technology (OnCore and EPIC) and services.
Retrieve and deliver pertinent reports to leadership as requested.Effectively communicate (written & oral) across the organization.
Serve on working groups to enable City of Hope to meet its strategic goals.

Quality Research Oversight

Responsible for ensuring protocol compliance by staff and providing recommendations for corrective action when necessary.
Provide back-up support as needed for other CTMs and Portfolio Supervisors.
Meet regularly with disease program leaders, investigators and CTO Leadership to provide necessary updates.
Communicate and escalate unresolved issues at the appropriate time to the appropriate level of management.
Identify and initiate improvements, tools, processes, and forms to enhance the efficiency and the quality of work.
Lead the preparation for external audits in collaboration with Research Quality Monitoring.
Assist in the review of audited protocols for adherence work with the research team to construct responses to the audit report.
Meet with internal and external monitors to communicate any issues or challenges and develop corrective action plans as needed.
Provides input in the development of departmental Policies and Procedures.
Collaborates with CTO Leadership to lead, manage and document performance improvement projects.
Develop and manage standard work in identified Subject Matter Expert (SME) area.

Personnel Management

Support efforts to recruit and maintain an adequate number of competent staff to conduct clinical research in compliance with all regulatory, institutional and departmental requirements.
In collaboration with CTO Leadership, develop, maintain and monitor staffing plan for assigned teams.
Monitor time and effort tracking reports on a periodic basis and review with Portfolio Supervisor as needed.
Collaborate with human resources to provide counseling or performance improvement of staff as needed.
Manage and lead staff to develop collaborative working relationships within the department and with other departments as applicable.
Attends all pertinent departmental COH and Working Group meetings.

Fiscal and Budget

Provide financial input for their portfolios in the quarterly and annual budget preparations.
Collaborate with CTO Leadership to identify disease team needs on a monthly as well as annual basis.
Develop, manage and report on Disease Team portfolio measures.
Develops quarterly and annual staffing plan in collaboration with CTO Leadership.
Identifies and communicates opportunities for improved efficiency and/or cost saving within the department.
Provide documentation to support the purchase of equipment, supplies and/or for department repairs.
Provide input and support to CTO and Research Operations Leadership in the development of new programs or services or disease teams.
Participates in operational and feasibility assessments performed within the disease programs.

Disease Team Management

Work in conjunction with the disease team program lead physicians, Principal Investigators, Clinical Research Nurse Managers and CTO Leadership to accomplish goals, projects and research initiatives for assigned disease teams
Collaborates across multidisciplinary teams
Provides guidance, direction and management to Portfolio Supervisor regarding disease team meetings (e.g., Protocol Priority List, create agendas, minutes, coordinate speakers, scheduling, etc.)
Develops corrective action plans (CAPAs) as needed and ensure adherence to them through training and monitoring
Develops working relationships with study sponsors for future collaborations
Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Your qualifications should include:

Bachelor’s Degree.
Seven or more years’ experience as a Clinical Research Coordinator with 2 or more years supervisory experience.
CCRP certification.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.

Salary / Pay Rate Information:
Pay Rate: $54.67 - $91.30 / hour

The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.

City of Hope is a community of people characterized by our diversity of thought, background and approach, but tied together by our commitment to care for and cure those with cancer and other life-threatening diseases. The innovation that our diversity produces in the areas of research, treatment, philanthropy and education has made us national leaders in this fight. Our unique and diverse workforce provides us the ability to understand our patients' needs, deliver compassionate care and continue the quest for a cure for life-threatening diseases. At City of Hope, diversity and inclusion is a core value at the heart of our mission. We strive to create an inclusive workplace environment that engages all of our employees and provides them with opportunities to develop and grow, both personally and professionally. Each day brings an opportunity to strengthen our work, leverage our different perspectives and improve our patients’ experiences by learning from others. Diversity and inclusion is about much more than policies and campaigns. It is an integral part of who we are as an institution, how we operate and how we see our future.

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