Summary

The Section of General Internal Medicine is seeking a Patient Support Services Coordinator who will be responsible for coordination of patients at our San Felipe Primary Care Clinic, including front desk activities, scheduling patient appointments, maintaining patient records, entering orders for patient tests. This individual will manage and coordinate patient referrals, as well as provide administrative support for physicians as needed.

This position is based at our Baylor San Felipe Clinic, located at 6363 San Felipe St, Suite 150, Houston, TX 77057. The clinic offers free parking and convenient access to the building.

Job Duties

• Assists with Front Desk activities including patient check-in and check-out.
• Coordinates patient scheduling and referral loops.
• Independently manages clinical administrative documentation including patient faxes and forms.
• Coordinates with health care facilities for patient surgeries, tests, or procedures.
• Assembles medical records and insurance information for patient appointments.
• Assists with insurance pre-authorizations or issues.
• Provides administrative support for physicians as needed.
• Performs other job-related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Ability to display a professional, positive attitude with strong interpersonal skills and communication skills required and must be able to work independently and collaboratively to meet deadlines.
• Highly detail-oriented, self-motivated, efficient, and strong organizational and communication skills.
• Demonstrates a high degree of flexibility in accepting work assignments with the ability to effectively prioritize tasks, understand processes, and resolve issues.
• Strong customer service skills and the ability to work with patients to resolve issues.