Scheduling Specialist II
Baylor College of Medicine
Houston, TX
Job posting number: #7296709 (Ref:21252-en_US)
Posted: December 25, 2024
Job Description
Summary
The Department of Orthopedic Surgery is seeking a Scheduling Specialist II. The candidate will be responsible for creating a positive patient experience by accurately and efficiently scheduling new and follow-up patient appointments.
Job Duties
- Schedules, coordinates, and reschedules patient appointments.
- Verifies order/referral is complete and matches scheduled procedure.
- Completes and accurately enters patient demographic information into Epic.
- Verifies insurance information of new and returning patients.
- Answers the telephone and routes patient calls.
- Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Reviews incoming department scheduling faxes.
- Works the ready to schedule work queue for all internal and/or external referrals.
- Calls patients for appointments reminders.
- Verifies insurance and pre-certification of insurance benefits.
- Handles Epic In basket requests (through MyChart or from clinic staff).
Minimum Qualifications
- High school diploma or GED.
- One year of relevant experience.
Preferred Qualifications
- Bilingual (English/Spanish).
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
