Patient Affairs Specialist
Baylor College of Medicine
Hybrid within Greater Houston, TX
Job posting number: #7242803 (Ref:18988-en_US)
Posted: May 7, 2024
Job Description
Summary
Baylor College of Medicine's Patient Business Services Team is seeking a Patient Affairs Specialist to establish the initial patient-family contact and maintain the continuity of patient rapport.
Job Duties
- Investigates and verifies insurance coverage and eligibility for scheduled services.
- Documents detailed benefit verification information.
- Creates estimates and financially counsels patients on amount due.
- Collects patient out of pocket and document efforts.
- Contacts external Primary Care Provider (PCP) offices to initiate and obtain referrals for Baylor specialists.
- Answers Insurance Verification Helpline calls and emails to resolve insurance issues for patients and clinical departments.
- Corresponds with insurance companies to review denied services and provide recourse for payment.
Minimum Qualifications
- High school diploma or GED.
- Two years of relevant experience.
Preferred Qualifications
- Epic experience.
- Insurance benefit, PCP referral and authorization requirement verification experience.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
18988
Baylor College of Medicine fosters diversity among its students, trainees, faculty and staff as a prerequisite to accomplishing our institutional mission, and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. - Diversity, respect, and inclusiveness create an environment that is conducive to academic excellence, and strengthens our institution by increasing talent, encouraging creativity, and ensuring a broader perspective. - Diversity helps position Baylor to reduce disparities in health and healthcare access and to better address the needs of the community we serve. - Baylor is committed to recruiting and retaining outstanding students, trainees, faculty and staff from diverse backgrounds by providing a welcoming, supportive learning environment for all members of the Baylor community.
