Sr. Professional, IT Executive Support
Job Description
ROLE RESPONSIBILITIES
Provides accurate and efficient 24x7 technical support to Pfizer executives and their assistants for all their computing and technology needs.
Provides hands-on meeting support which includes: on-site and off-site meetings for Pfizer executives
Stays informed of all technology security standards and informs executive staff accordingly to ensure the highest level of data protection.
Regularly communicates and coordinates technology changes and upgrades to ensure that
Pfizer's executives are leveraging the highest quality technology standards.
As requested, may be required to provide support at the executive's home which includes hardware, software and network support.
Escalates client's unresolved issues and requests to the appropriate Digital management and/or technical teams and effectively communicates the impact.
Proactively monitors technical information to identify trends/issues which may impact the
Pfizer's executives.
Keep ELT Operations management abreast of all identified trends/issues.
Collaborates with ELT Operations team management and contracted resources to maintain seamless 24x7 support. Documents processes and shares information freely.
Assist with escalations from contracted resources for Pfizer non-executives when needed.
Take ownership of issues and see through to resolution working with the appropriate teams throughout Digital to successfully resolve issues.
Additional responsibilities – in collaboration with other Digital groups:
Interacts closely with Level 2 and Level 3 technical teams as well as Site Services vendors to
effectively troubleshoot unknown/undocumented issues and/or requests.
Qualifications:
•Bachelor’s degree with three years of relevant experience ; OR Master’s degree with one year of relevant experience; OR Associate's degree with six years of relevant experience; OR Eight years of relevant experience with a high school diploma or equivalent .
3+ Years of experience in end user/operational support function
Outstanding experience supporting a large company's executives
Outstanding customer service experience
Prefeed Qualifications
Proficiency in Networking, mobile phone OS, Active Directory, Windows OS, Office 365, Outlook Exchange, VPN, Teams/ Cisco Telephony, Video Conferencing/ Technology Telepresence, PC/ Mac/ Desktop Support
Skills:
Excellent verbal and written communication skills required to interact with Pfizer's executives
Outstanding Customer Service
Punctual, strategic thinker, concise, detail oriented
Proven ability to remain calm under pressure and tense situations
Demonstrated ability to make decisions in ambiguous situations with the ability to listen and to take advice/counsel where appropriate
Build and maintain good working relationships with executives and their admins.
Demonstrated ability to work in a team environment with employees and contracted resources.
Proven ability to escalate based on the severity of the problem and the impact to the business
Fluency in English (written and spoken).
PHYSICAL/MENTAL REQUIREMENTS
Occasional requirement to move computers, other equipment, and printers.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
• Required to be on call some weekends and after standard business hours on occasion
• May be required to travel up to 5%
Work Location Assignment: On Premise
Last day to apply: April 8th 202
The annual base salary for this position ranges from $78,000.00 to $130,000.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 10.0% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
