Associate, ServiceNow Developer, Portal and Knowledge
Job Description
ROLE SUMMARY
As the ServiceNow Developer for Portal and Knowledge Management, you will support Pfizer’s Global Business Services organization in managing technical solutions for People Experience, Sourcing and Financial operations.
In partnership with the ServiceNow Product owner, Digital Analyst and Solution Engineer, you will assist in designing, implementing Service portals and knowledge management, utilizing a combination of web development and testing (including ServiceNow’s automated test framework) tools to implement portal and knowledge solutions on the ServiceNow platform.
Our Culture
We recognize that people are the cornerstone of Pfizer’s success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our ‘Growth Universe’ program that encourages Colleagues to think about their careers as a collection of key experiences. Our colleagues enjoy Pfizer’s ‘Log in for Your Day’ program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.
Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions. Science Will Win and Digital will help Pfizer do it faster.
We run ourbusiness as team; your input and expertiseareessential to our success!We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.
Our Colleagues
In keeping with our mission to cultivate diversity, Pfizer prioritizes workplace practices that elevate the confidence and productivity of our neurodiverse and disabled coworkers by taking their skills into greatest consideration. Our colleagues find Pfizer to be a welcoming and accommodating environment, allowing them to thrive and build new skills with the help of support networks, colleague resource groups, and more.
ADA Accommodations Policy
Pfizer is committed to providing reasonable accommodations to ensure that qualified individuals with disabilities enjoy equal employment opportunities. Generally, the company will provide an accommodation in the following circumstances:
When an applicant with a disability requires an accommodation to be considered for jobs.
When a colleague with a disability requires an accommodation to enable him/her to perform the essential functions of his/her job or to gain access to the workplace.
When a colleague with a disability requires an accommodation to enjoy equal benefits and privileges of employment.
For questions or more detailed information, please reach out to DisabilityRecruitment@pfizer.com.
ROLE RESPONSIBILITIES
Work with the product team to develop solutions in ServiceNow and coordinate support and development efforts within the product team.
General support, administration and maintenance of ServiceNow portal and knowledge products and associated applications
Working closely with ServiceNow functional team, configure and improve core and custom applications.
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Coordinate application and platform upgrades
BASIC QUALIFICATIONS
Applicant must have a Bachelor’s degree; OR Associate's degree with four years of relevant experience; OR six years of relevant experience with a high school diploma or equivalent
Experience with web technologies, including JavaScript, Ajax, HTML, CSS
Technical understanding of the ServiceNow Service Portal
ServiceNow Certified System Administrator Training
Experience working with the ServiceNow Service Portal Configuration: Branding Editor, Page Designer, Page Editor, Widget Editor, and creating new portals
Demonstrate ability to work and communicate collaboratively with different areas to develop and deliver portal solutions.
PREFERRED QUALIFICATIONS
Participated in a Pfizer ServiceNow Product Development Apprenticeship Program
Experience working in an Agile project environment with an emphasis on frequently delivering functional software releases at a sustainable pace.
Ability to work as an individual and in a team environment.
Strong analytical and problem-solving skills.
Strong organization and time management skills.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.
Domestic and International travel up to 20%.
Work Location Assignment:Flexible
Last day to apply : March 1st 2024
The annual base salary for this position ranges from $64,600.00 to $107,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided applies to the Tampa, FL location only. The salary range provided does not apply to any other United States location or locations outside of the United States.Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
