System Executive Director, Experience and Events Strategy – Hybrid

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, andtreatment facilitiesin Atlanta, Chicago, and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

City of Hope’s mission is to “turn hope into reality.” Focused on eliminating cancer, diabetes and other life-threatening illnesses, City of Hope has established itself as a world-class leader in transforming the future of health. Raising the philanthropic resources to fuel its leading-edge research, its exquisite and compassionate clinical care, and its advancement of biomedical education and training, is a vital component of the City of Hope model of success. Each member of the Office of Philanthropy is a stakeholder in this work, with personal accountability for his/her role in building a successful future of delivering new cures, treatments, and education.

The Communications Culture &Experience (CC&E) department is responsible for elevating City of Hope’s world-class reputation by delivering on the organization’s brand promise to create a unified culture, optimize stakeholder experiences, drive growth and advocate for patients.

The System Executive Director, Experience and Events Strategy collaborates across the organization to define and elevate the City of Hope experience, culture and mission for key stakeholders, including employees, donors, partners and communities and leads development of standards for a unified experience across sites and locations.

The System Executive Director will also provide strategic direction for a comprehensive program of strategic events, tours and immersive experiences across the system designed to advance City of Hope’s reputation, brand awareness and relationships. The portfolio includes strategic sponsorships, external conferences and industry tradeshows, City of Hope custom events, major philanthropic events and internal programming including All-Staffs and Leadership Meetings.

Leading a dynamic team, they will spearhead the development of City of Hope’s immersive and mobile event experience, oversee the redesign and modernization of the Duarte campus museum and elevate in-person and virtual tour programming across the system.

This position reports to the System Vice President, Stakeholder Experiences and is a member of the Communications, Culture and Experience leadership team.

As a successful candidate, you will:

• Defines, elevates, codifies and optimizes the City of Hope experience across internal and external stakeholder touchpoints in structured partnership and collaboration with multiple constituencies.
• Provides strategic direction and manages execution and implementation for all City of Hope sponsorships, strategic meetings, internal events, major philanthropic events, 1st and 3rd party external events across the system.
• Oversees management for campus venues including the Visitors Center, Anthony F. Markell Family City of Hope Museum and the Kaplan Family Pavilion.
• Establishes objectives, KPIs and after-action reporting for key initiatives/events.
• Develops and implements processes and systems that support standardization and optimization of best practices.
• Manages Experience and Event Strategy staff, budget and operations to ensure timely and appropriate delivery of service.
• Promotes performance excellence and individual professional development through regular one-on-one coaching sessions. Recruits, mentors and supervises staff, setting standards for work against which performance is measured and evaluated.

Your qualifications should include:

• B.A. in Liberal Arts, Marketing, Communications or related field.
• 10 years of related experience, preferably in non-profit or health care setting.
• 7-10 years experience in a leadership capacity.
• Proven track-record of developing and managing event programs.
• Experience managing across functional areas.
• Budgeting, strategic planning, public speaking, event production, negotiation.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.