About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work -- and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

** Hybrid Remote. 1-2 days onsite in our Duarte Campus or Irvine location **

Position Summary

The Operations Program Manager will support the development, expansion, and implementation of strategic initiatives in support of City of Hope’s Clinical Documentation Improvement (CDI) Program. The position will be responsible for managing the operational performance of the CDI Program in collaboration with Physician Leadership, HIMS leadership, and other CDI team members. This position will also partner with CDI Leadership to identify and prioritize projects to be undertaken to meet strategic CDI goals and KPIs.

Key Responsibilities include:

• Manage COH CDI program including working with CDI leadership to define strategic direction
• Develop and monitor key CDI performance metrics
• Develop and maintain the timeline and implementation plan of the CDI program from a high-level and on a project-specified basis
• Communicates program and project status and KPI performance to CDI Leadership and key institutional stakeholders
• Run routine CDI Governance and Leadership meetings
• Manage project plans and timelines
• Manage daily tasks associated with program operations.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to maintain certification/licensure, and/or keep abreast of latest trends in field of expertise.
• Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelor’s Degree in Health Administration, Public Health, or Business Administration.
• Experience may substitute for minimum education requirements.
• Two years of experience working in hospital operations.
• Strong communication and interpersonal skills. Ability to work independently.
• Project management, required

Preferred education experience and skills:

• Master’s Degree in Health Administration, Public Health, or Business Administration
• Experience as project manager
• PMP certification
• Hospital and/or ambulatory operations

Additional Information:

• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.