HYBRID POSITION

This position is a part-time position to work 3-8s, 3:00pm-11:30pm. Weekend and holiday rotation is every other. It is mostly remote but needs to come to the office for leadership meetings, orienting, or local power/internet outage.

Responsibilities:

• Performs the duties of the Telephone Triage Nurse.
• Coordinates and resolves daily operational issues. Ensures compliance with regulatory standards and patient safety initiatives.
• Ensures adequate staffing on current and next shift and initiates on-call RN as needed, as well as contacts staff when additional staffing required due to call-offs or other scheduling needs.
• Communicates with Nurse on Call team during phone/computer outages as needed to coordinate the disaster recovery plan.
• Works closely with remote staff to problem-solve computer issues and determine the need for relocation to the home office or alternate location if problem will not be resolved in a timely manner.
• Facilitates orientation, teaching, coaching and mentoring of assigned employees. Assists in the preparation of the department specific education for patients and colleagues.
• Serves as a clinical resource for staff including RNs, LPNs, Medical Assistants, and the office coordinator as needed.
• Communicates with patients/callers and physicians requesting to speak with a supervisor using HEART service recovery skills, documenting call if appropriate, and escalating to manager when necessary.
• Participates in quality initiatives, process improvement and research activities to improve patient outcomes, patient experience, and patient safety. 
• Shares on-call duties with administration team for managing operation needs as needed.
• Combination remote work (if applicable) and in-house work based on department needs.
• Other duties as assigned.

Education:

• Graduate from an accredited school of nursing.
• BSN preferred.

Certifications:

• Basic Life Support (BLS) through American Heart Association (AHA).
• Current State Registered Nurse (RN) license.
• Certification in nursing specialty preferred.

Competencies:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Professional behavior required, ability to focus on patient safety, teamwork, patient outcomes, patient experience and quality improvement.

Work Experience:

• Telephone Triage experience required. Registered Nurse with 5 or more years of experience in a medical-surgical, primary care, pediatric, ED, or case management.
• Previous charge nurse or supervisory experience preferred.

Physical Requirements:

• Ability to sit for long periods of time within a confined space.
• Requires full range of motion, manual and finger dexterity of eye hand coordination.
• Requires corrected vision and hearing to a normal range.
• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.