Specialist III/IV, Info Tech (Endpoint Support Analyst)


Auburn, AL

Job posting number: #7068493

Posted: August 3, 2020

Application Deadline: Open Until Filled

Job Description

Job Summary
This is a full time position in the Information and Instructional Technology Help Desk for the College of Veterinary Medicine. This position provides a wide range of help desk support for computers and other network connected devices in two veterinary hospitals. The requests are handled over the phone, through remote session, or in person. This position requires strong self-management and communication skills.

Provides technical and service-related support on a range of technologies in one or more of the following information technology areas: system administration, network support, operating system support,
systems design and/or implementation or user/client services.

The work of the Information Technology Specialist will vary depending on the needs of the organization and the competencies of the individual and will range from providing assistance and/or providing Tier I support to leading projects and/or providing high-level technical expertise on highly complex matters.

The work of an IT Specialist will also range from generalist work to in-depth support for a more narrowly defined field. See leveling guidelines for further information and minimum qualifications.

Special Note: Auburn Information Technology is in the process of restructuring the job classification system. Within a year the title and grade may change. The job duties and associated compensation may not change.

Essential Functions
1) Provides technical design, implementation, maintenance, system administration and support of hardware, software, network and/or instructional technology.
2) Provides end-user support on information technology issues through consultation and advising, problem identification and resolution, training and reparation/maintenance of documentation.
3) Participates in projects and cross-functional activities related to information technology initiatives or processes.
4) May provide on-call support for designated systems or services.

Education Level High School diploma or equivalent
Field of Study
Possesses and applies a broad knowledge of IT principles, practices, and procedures, including hardware, software and networks, with in-depth knowledge and skill in at least one area of specialization. Ability to troubleshoot both standard and non-standard issues.

Years of Experience 4
Area of Experience
Experience in computer maintenance,
troubleshooting, graphic and web site design, and programming

Requirements for Additional Job Levels
Level III – High School diploma or equivalent plus 5 years of experience. Typical salary range $42,000 to $52,000

Level IV – High School diploma or equivalent plus 5 years of experience. Typical salary range $53,000 – $65,00

Education Level
Field of Study
Years of Experience When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

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